Privacy Policy

Personal Data Protection
The COMPANY created the Internet Site aiming solely to serve its USERS. The Internet Site is simple and user-friendly, while it has been designed to meet the specific needs of each USER. To achieve the best service for the USERS, it is important for them to understand that they must provide specific information concerning the completion of their order, which is safeguarded by the COMPANY.

The processing of personal data is carried out pursuant to the provisions of the General Data Protection Regulation (GDPR 2016/679), of any more specific national and European legislation for certain sectors, of the Greek legislation applicable from time to time for the protection of personal data, as well as for the protection of personal data and private life in electronic communications (Law 3471/2006, as in force from time to time) and pursuant to the decisions of the Personal Data Protection Authority (PDPA). The COMPANY has adapted to the GDPR framework.

This Personal Data Protection Statement and the Terms and Conditions of Use of this Internet Site attached thereto describe the method of data collection by the website, the use of this data by the COMPANY and the terms and conditions of use of this website. This Personal Data Protection Statement concerns solely the personal data of the USERS, which they provide during the orders on this website.

What is personal data?
Personal data is information directly or indirectly identifying the USERS. Indirectly means in combination with other information, such as the name, postal address, e-mail address and phone number, or a unique device identification number.

General
The information voluntarily provided by the USERS of the mentioned Internet Site is used by the COMPANY so that its USERS have direct and material communication with the COMPANY, are provided with answers to specific questions they pose and, finally, are served and their orders are executed. The information collected by the Internet Site aims to measure its traffic, determine the USERS’ demands for more products and facilitate the transactions with the COMPANY. The Internet Site does not distribute to any other organization or partner not related to the COMPANY the electronic addresses, or any other information concerning its users, but solely to direct partners in the procedure of servicing of orders. Gathering information For the USER to browse and order products through the Internet Site, they must create a user profile, thus allowing the COMPANY to fulfill its contractual obligations before them. The COMPANY will need to collect personal data of the user, such as the e-mail address, in order to create the USER profile on the website.
Data may be provided to the COMPANY by the USER upon submitting a question through the submission form, registration on the website, such as their name, e-mail address, work address or phone number and any other information they may give.
The personal data submitted by the USER during using the website, such as name, work position, e-mail address, user ID and password are information collected and used by the COMPANY. Moreover, the COMPANY may monitor and store information concerning the user’s activities while they remain on the website [e.g. pages they visit, actions on the page (such as scrolling, click and mouse movement), documents they download and methods used to leave the website].

Purpose of personal data collection
The COMPANY collects and uses the user’s personal data to communicate with them as regards business activities, activities of the Internet Site or changes thereon, to improve it along with its services, to adjust it to the USER’s personal preferences and ensure their compliance with the terms of use and with any other restrictions mentioned on the Internet Site. The USER’s personal data are also used for the provision of products by the COMPANY and for the execution of the contract of the two parties.

Use of Information.
The Internet Site https://b2b.ioakimidis.com/ collects different types of information concerning the USERS, that is: data given by the USER to the COMPANY upon their registration as a customer, data given by the USER for the execution of their order by the COMPANY, data given by the USER upon their login through another platform (iOS, android apps, Facebook, Google) .

Upon filling any order form on the Internet Site, the name and surname, company name, address of headquarters, postal code, electronic address, and phone number will be requested. Complementarily, more specific information may be requested, such as shipping - delivery details of an order, invoicing details, details concerning the business’ mode of operation or details concerning an offer requested by the USER.

The Internet Site https://b2b.ioakimidis.com/ uses the information given by each USER upon the electronic submission of the form, in order for the COMPANY to contact them for (i) the provision of information for the order or delivery of the order to their location, (ii) the confirmation and identification of the USER in every case needed, (iii) new or alternative products offered by https://b2b.ioakimidis.com/, (iv) special offers of https://b2b.ioakimidis.com/. There is the possibility for the USERS to choose to interrupt such communications from https://b2b.ioakimidis.com/ by sending a request by email at b2b@ ioakimidis.gr

Access to the Information.
Each order processing requires collection of personal data, for the delivery or reservation of an order. Any supporting document and document certifying and stating the USER’s ID is strictly confidential and is checked solely by the competent department of https://b2b.ioakimidis.com/. The submission of personal data by the USER means that they consent these data to be used by the COMPANY’s employees for the purposes mentioned above. The Internet Site https://b2b.ioakimidis.com/ requires its employees and website moderators to provide to its USERS-customers the security level mentioned in this Personal Data Protection Statement. In no other case the Internet Site may share with others the USERS’ personal data without their prior consent unless this is required by law. Please keep in mind that, under specific circumstances, the collection, use and disclosure of the USERS’ personal data, collected online, is allowed or required by law or based on a court decision without the prior consent on their part (for example in the case of a court decision).

Safety of personal data
The connection of the USERS to the internet site is safe since it uses 256-bit TLS technology. TLS technology is based on a key code for the encryption of the data before they are sent through the TLS connection. The security control between the data and the Server is made based on the unique key code ensuring communication in full. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support TLS protocol and their use is recommended for connection to the Internet Site of https://b2b.ioakimidis.com/

Use of personal data
The COMPANY will use the personal data of each USER for the purposes described above. The COMPANY does not collect or process more or other types of personal data than what is necessary for the fulfillment of the respective purpose. The personal data are used solely pursuant to the provisions of this privacy policy unless the USERS have expressly granted their consent for another use of their personal data. If the COMPANY intends to use the USERS’ personal data it processes with their consent, for purposes other than the ones communicated in this consent, it will inform them in advance and, in cases where the processing is made based on their consent, their personal data will be used for another purpose solely with their permission.

Use of the data for advertising purposes
For the continuous improvement and enhancement of the services of this website, the COMPANY may send promotional messages by email related to the USERS’ business, which may be of their interest. The USERS may select the types of communication they wish to receive at any time, updating the email preferences. Consent The COMPANY will not use the USERS’ data for third party advertising purposes unless they have granted their prior express and free consent. The company deems that the USERS provide contact details that they use for business purposes, which it may use (e.g. the e-mail address it has received by the USER) under the already existing customer relationship, in order to provide them with promotion material related to similar products or services that the USER has previously requested, used or may be interested of. The USER may, however, object to this use upon collection and every time a message is sent. For the USER to stop receiving e-mail messages for promotion purposes, they may follow the instructions in the e-mail message they receive.

Legal obligations and legal defense
The personal data may be required to be used and kept for legal purposes and purposes of compliance, such as prevention, detection, or investigation of a crime, prevention of loss, fraud or any other misuse of our services and information systems. The personal data may also be used for requirements of internal and external audit, information security purposes, or for the protection or exercise of the company’s rights, the protection of privacy, security, or the property of the COMPANY or of third parties.
Use of the initial page of the internet site (https://b2b.ioakimidis.com/)
This privacy policy also applies for the use of the website https://b2b.ioakimidis.com/ (“Website”), with the respective mechanisms and characteristics regarding privacy as well as https://sales.ioakimidis.com/sales.

Cookies
The Internet site https://b2b.ioakimidis.com/ can use cookies as part of the facilitation and operation of the services through its website. Cookies are small text files, which are sent to and stored on the USER’s computer, allowing Internet Sites such as https://b2b.ioakimidis.com/ to operate smoothly and without any technical anomalies, collect multiple USER choices, recognize frequent USERS, facilitate their access thereto, and collect data to improve the website’s content. Cookies do not cause damages to the USERS’ computers or to the files stored thereon. The COMPANY uses cookies to provide information and process orders, and to be able to present promotional & educational content related to the USERS’ interests and needs. Cookies are absolutely necessary for the website https://b2b.ioakimidis.com/ to operate properly and seamlessly.
Cookies are divided in the following categories:
– Necessary Cookies. They allow the performance of the site’s basic functions, such as the addition of products to the cart, the storage of products in the wishlist, and the electronic payment. Without these necessary Cookies, the smooth operation of the Internet Site is directly affected, the personal browsing experience of the USER is limited, and basic e-commerce functions underperform.
– Functionality Cookies. These cookies remember the USER’s preferences while browsing the website, so that the COMPANY can suggest the suitable products based on their needs, helping them to find what they are looking for more easily.
– Performance Cookies. Performance Cookies collect information on how visitors use the website. They allow the COMPANY to see which pages are more frequently visited by the USERS, inform in case of a problem while browsing, etc. These cookies do not collect information identifying the visitor, since the information is aggregated and, thus, anonymous. They are solely used for the improvement of the functionality of https://b2b.ioakimidis.com/.
– Advertising Cookies. These cookies are used to provide advertisements related to the USER and their interests. They are also used to send advertisements or offers that are more relevant to their needs, thus limiting unwanted and irrelevant advertising messages. Moreover, they contribute to the measurement of the effectiveness of the COMPANY’s advertising campaigns.
– Cookies Analytics. They are a subset of Functionality Cookies and enable the COMPANY to assess the effectiveness of various functions of the website, thus continuously improving the experience it provides to the USERS.

Third party vendors, including Google, may display COMPANY advertisements on internet sites, use cookies to update, optimize and display advertisements based on the user’s previous visit to the website https://b2b.ioakimidis.com/
The Internet site https://b2b.ioakimidis.com/ may also utilize the cookies from a previous visit of the USER to the website for remarketing.

The USER may choose to opt out of such a use of cookies by Google, by making the appropriate settings depending on their operating system and browser. In addition, the USER may set their Browser (chrome, Firefox, edge, etc.) to inform them every time before downloading a cookie, so that they decide to receive or reject it. In this case, the USER may not be able to utilize all the website’s features.

The Internet site https://b2b.ioakimidis.com/ may use the functionalities of Google Analytics for display ads (e.g., remarketing, network display reports, Google display reports, etc.). The Internet site https://b2b.ioakimidis.com/ and third vendors, including Google, use cookies together (such as the Google Analytics cookie) to update, optimize and display advertisements, according to the previous visits of some USERS to the website, to run reports on how the advertisements of https://b2b.ioakimidis.com/ are displayed, other uses of advertising services, interactions with these advertisement displays and advertising services related to visits to the website https://b2b.ioakimidis.com/. Using Ads settings, visitors may opt out of Google Analytics for display advertisements and adjust the advertisements of Google network display.

One can find the available opt out options of Google Analytics concerning the web here.

The Internet site https://b2b.ioakimidis.com/ complies with the Google AdWords Interest based advertising policy and the restrictions for sensitive categories.

The Internet site https://b2b.ioakimidis.com/ may use data from Google’s interest-based advertising or shared third-party data (such as age, gender and interests) with Google Analytics.

The COMPANY reserves the right to change this Cookies policy at any time. Any changes to this Cookies policy shall apply from the moment the revised cookies policy becomes available on its website.

Third party advertisers and other businesses cooperating with the COMPANY may use their Cookies to collect information concerning the USERS’ activities on the website. The COMPANY does not control these Cookies.

Processing of children’s personal data
The COMPANY will not collect or process personal data of children under 16 years old, unless parental consent has been granted, pursuant to the applicable local legislation. If the COMPANY becomes aware that a child’s personal data, without the status of a professional USER, have been collected by mistake, it will delete these data without undue delay.

Processing of sensitive data
The COMPANY may, in some cases, process special categories of personal data concerning the USERS (“sensitive data”). Sensitive data is defined as the personal data that reveal the racial or ethnic origin, political opinions, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data aiming to identify a natural person, their health, sexual life or sexual orientation. For example, the COMPANY may process sensitive data rendered public by the USERS. It may also process sensitive data, where the case may be, to support, exercise or defend legal claims. Moreover, it may process the USERS’ sensitive data if they have freely given their prior express and separate consent, in a specific context and for a specific purpose.

Correction, Modification or Deletion of Information
The Internet site https://b2b.ioakimidis.com/ allows its USERS, upon their request to the COMPANY, to correct, modify, complete or delete data and information provided to https://b2b.ioakimidis.com/. If a USER chooses to delete information, the COMPANY will act in a way to immediately delete the information from its files. For the protection and safety of the USER, the Internet site https://b2b.ioakimidis.com/ will try to ensure that the person making the changes is indeed the same person as the USER. For the USER to have access to change or delete their personal data, to report any problems concerning the operation of the website or to ask any question, they may contact https://b2b.ioakimidis.com/ by e-mail at [email protected]. It shall be made clear at this point that the COMPANY makes every possible effort to protect the USERS’ personal data, but the protection of their password to the COMPANY’s website depends on the USERS as well.

Security of Transactions
The Internet site https://b2b.ioakimidis.com/ is committed to ensure the security and integrity of the data it collects about the USERS of its website. https://b2b.ioakimidis.com/ has adopted procedures protecting the personal data provided by the USERS to its website or provided in any other way (e.g. by phone). These procedures protect the USERS’ data from any unauthorized access or disclosure, loss or misuse, alteration or destruction. They also help certify that the data are accurate and are used appropriately. The connection of USERS to it is secure since it uses 256-bit TLS technology. TLS technology is based on a key code for the encryption of the data before they are sent through the TLS connection. The security control between the data and the Server is performed based on the unique key code ensuring communication in full. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support TLS protocol and their use is recommended for connecting to the Internet site of https://b2b.ioakimidis.com/.

The COMPANY applies the appropriate security level and thus has implemented reasonable physical, electronic, and administrative procedures to protect the data it collects against any accidental or illegal destruction, loss, alteration, unauthorized disclosure or access to personal data transferred, stored or otherwise processed. The information security policies are closely aligned with the widely accepted international standards and are regularly reviewed and updated, when necessary, to meet the COMPANY’s business needs, changes in technology and regulatory requirements. Access to USER personal data is granted solely to the personnel or direct partners of the COMPANY that must have this information for the servicing of the orders. In case of violation of data including personal data, the COMPANY shall comply with the applicable legislation on the notification of the violation.

LEGAL RIGHTS OF USERS
As a data subject, the USER has certain legal rights concerning the personal data that the COMPANY collects from the USERS. The COMPANY shall respect the USERS’ rights and shall adequately address their concerns.

The following list includes information on the USERS’ legal rights arising from applicable data protection laws:
Right to withdraw consent: Where the processing of the personal data is made based on the USERS’ consent, which they can withdraw at any time.
Right to rectification: The USERS may request from the COMPANY to correct their personal data. The COMPANY makes reasonable efforts to keep the USERS’ personal data held or controlled by it, which are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information it has available.
Right of restriction: You may request to restrict the processing of your personal data if: – the USER contests the accuracy of their personal data for the period needed by the COMPANY to verify such accuracy, – the processing is illegal and the USER requests restriction of the processing instead of the deletion of your personal data, – the COMPANY no longer needs the personal data, but the USER needs them to support, exercise or defend legal claims, or – the USER objects to the processing for the period during which the COMPANY verifies whether its legal rights override theirs.
Right to access: The USER may request information on the personal data kept for them by the COMPANY, including information on the personal data categories that the COMPANY holds or controls, the purpose of their use, where they were collected from, if not directly from the COMPANY, to whom they have been disclosed, where the case may be. The USER may also receive from the COMPANY free of charge a copy of the personal data we keep for them. The COMPANY reserves the right to charge a reasonable fee for any further copy that may be requested.
Right of portability: Upon request of the USER, the COMPANY will transfer their data to another controller, where technically feasible, provided that the processing is based on their consent or is necessary for the execution of a contract. Instead of receiving a copy of their personal data, the USER may request from the COMPANY to transfer the data directly to another controller, indicated by the USER.
Right of deletion: The USER may request the deletion of their personal data, where: – the personal data are no longer necessary in relation to the purposes for which they were collected or processed – they have the right to object to any further processing of their personal data and exercises such right – the processing takes place based on their consent, which they withdraw and there is no other legal basis for the processing – their personal data have been illegally processed, unless this processing is necessary – for compliance with a legal obligation, which requires processing by the COMPANY – especially for legal obligations of performing a duty – to support, exercise or defend legal claims.
Right of opposition: The USER may object– at any time – to the processing of their personal data due to their particular situation, provided that the processing is not based on their consent but on the COMPANY’s or third parties’ legal interest. In such cases, the COMPANY shall no longer process their personal data, unless it can prove compelling legitimate grounds and an overriding interest in the processing or for the support, exercise or defense of legal claims. If the user objects to the processing, they are kindly requested to specify whether they wish the COMPANY to delete their personal data or limit their processing.
Right to lodge a complaint: In case of an alleged breach of an applicable legislation on privacy, the USER may lodge a complaint with the data protection supervisory authority in their country of residence or in the country where the alleged breach occurred.

NOTE:
Time period: The COMPANY will try to satisfy the USER’s request within a reasonable period. However, the deadline may be extended for specific reasons concerning the specific legal right or the complexity of their request.
Restriction of access: In some cases, the COMPANY may not be able to provide access to all or some of the personal data of the USER based on legislative provisions. If the COMPANY denies the USER’s request to access, it will inform them on the reason for such denial.
Non-identification: In some cases, the COMPANY may not be able to search for the USER’s personal data due to the identification details they provide in their request. Two examples of personal data that the COMPANY cannot search when the USER provides their name and e-mail address are: – data collected through cookies of the browser, - data collected by social networks if they have published a comment under a nickname not known to the COMPANY.
In such cases, where the USER cannot be detected as the subject of the data, the COMPANY cannot comply with their request to exercise their legal rights, as described in this article, unless they provide additional information allowing their identification.
Exercise of the USER’s legal rights: In order to exercise their legal rights, the USER is kindly requested to contact in writing, by email. Moreover, they may directly contact the Controller of the COMPANY at [email protected].

Maintenance of personal data
In general, the COMPANY will delete the personal data it collects from the USER if they are no longer necessary to achieve the purposes for which they were initially collected. However, it may request to store the USER’s personal data for a longer period of time due to legislative provisions.
Moreover, the COMPANY will not delete all the USER’s personal data if it has been requested to interrupt future communication. For this purpose, the COMPANY keeps files containing information concerning the persons who do not wish to have communication in the future (e.g. through group e-mail messages). The USERS’ requests are categorized as consent for the storage of their personal data for the purposes of maintaining the said file unless other guidelines are given. The USERS are kindly requested to address their questions concerning the data protection and any request for the exercise of their legal rights to the data controller at [email protected]

Periodic changes
https://b2b.ioakimidis.com/ constantly extends, updates and improves its Internet site, and the respective products and services, and will also update this policy. The COMPANY recommends to the USERS to read this procedure regularly, to be informed on any changes in the content of this personal data protection policy. This policy will be modified from time to time without any prior notification to the users.

Acceptance of the Privacy Protection Procedures applied by the Internet Site https://b2b.ioakimidis.com/ .

The use of this Internet site automatically means acceptance and consent with this Personal Data Protection Policy, as well as with the terms and conditions of use of the website, announced through it.